Our mission is to infuse your daily life with moments of tranquility, and we're committed to ensuring you fall in love with our products. We strive to provide high-quality products and exceptional customer service.

While we only accept returns based on the below requirements, if something's not quite hitting the mark with your order and you're in the U.S., we want to make it right - please reach out to us directly so we can help.

Damaged in Transit: We carefully inspect and pack each product prior to shipping; however, if you received a damaged product during shipment, please contact us within 3 days of your delivery date.

To facilitate the replacement process, it is important to retain the original packaging and take clear pictures of the damaged product and packaging. Without visual evidence, we may not be able to accommodate your request for a replacement. Contact us immediately at contact@blissfulhaven.co with your order details and the relevant photos. We will promptly arrange for a new product to be sent out to you at no additional cost.

Eligibility for Returns: Due to the nature of our small business, we only accept returns for products that are damaged or defective. If you believe your product falls within these categories, please follow the steps below to start the return process. We reserve the right to refuse a return if the candle has been intentionally damaged or misused.

Return Timeframe: To qualify for a return, you must initiate the process within 10 days from your order delivery date. Please ensure that you contact us within this timeframe to be eligible for a return.

Shipping Cost: As we are a small business, the cost of returning the item will not be covered by Blissful Haven and must be paid by the customer.

Process: To start a return, click here. Remember, you'll need to set up an account to submit a return request by yourself, or feel free to email us directly here providing the below details:

1. Your order details (name, order number, date of purchase)

2. A clear description of issue with product

3. Supporting information, such as pictures

Non-Returnable Items: Gift cards & sale items are final and cannot be returned or refunded.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 7-10 business days for your bank or credit card company to process and post the refund too.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us here if you have any questions.

Thank you for your understanding and support of our small business.